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SSAE16 (SOC 1, 2, 3)
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Projects
 
The following projects represent the types of technical development and project management work that Spatial Dynamics Corporation has completed. These projects are representative of the innovative solution designs and creative management approaches that have become the hallmark of SDC's merger of business understanding with technical excellence.
 
The projects have been categorized by the primary industry domains.

Industry

Project

Customer

Benefit

eMail Archiving and eDiscovery

Saleforce.com Integration: SDC personnel designed and implemented a comprehensive management reporting system for an industry-leading provider or email archiving and litigation support. This system retrieved data from Salesforce.com and numerous internal sources and produced the reports, spreadsheets and charts that allowed the firm to successfully grow the business with predictable revenue streams and clear accountability of the sales organization down to the individual sales executive.

 

Firm acquired in 2007 for more than $400M

Public Utilities

Communication Infrastructure Upgrade: SDC personnel managed a substantial part of the upgrade of the British Gas National Communications System to provide a fully integrated network utilizing the latest technologies (ATM, Frame Relay and 155Mbit/s SDH). The move from 34Mbit/s PDH network to a 155Mbit/s integrated SDH backbone provided increased capacity, greater resilience and reduce operating costs. During the implementation phases of the project, managed teams of contract engineers and sub-contractors to successfully implement and integrate the upgrades into an existing operational system. Day-to-day responsibility for approximately 20% of the 40 million (GBP) strategic project.

 

Communication Site Coordination: SDC personnel were responsible for over 2000 British Gas sites, with approximately 50 sites active at any time. Responsibilities included commercial negotiation of site sharing agreements with third parties, liaising with telecoms operators to ensure all preparatory engineering works were completed prior to third party installations commencing, technical approval of installation designs, management of field engineers, and overseeing sub-contracted construction and engineering services.

 

Project Engineering: For British Gas Communications and Instrumentation Department SDC personnel were responsible for mobile radio and microwave systems, including design and development of a remote LAN bridge management system for “Spider Bridges”, design, procurement and implementation of trunked private mobile radio system, upgrade of analog microwave system to 34MB/s digital system, upgrade of SCADA telemetry equipment and redundant master station equipment.

Managed Services

Managed Services has become the mainstay for supporting the internet economy. SDC personnel have provided consistent technological and managerial leadership in the evolution of this dynamic industry.

 

Internet Data Centers: SDC personnel managed the design and deployment of an international facilities-based managed services provider. Developing the service offerings as well as the architecture and technologies to support those offerings resulted in a managed services product family that was acknowledged by industry analysts as the premier offerings from a quality-of-service perspective (availability to 99.95%). To support the rapid deployment of these services our client implemented our design for a system certification laboratory for the purpose of pre-certifying all hardware and software to be deployed into a production environment. This included the development of a certification methodology and the supporting test plans, configuration management and compliance testing procedures. SDC personnel designed, developed and managed a large IP and ATM network with 38 POPs throughout the US and Canada and 40 POPs throughout the UK and Europe. SDC personnel managed the design and construction of three data centers in the US (San Francisco, New York ad St. Louis) and four data centers in Europe (London, Paris, Amsterdam and Frankfurt) including Service Management Centers, Regional Operations Centers and Technical Support staff. SDC personnel designed, developed and implemented the Infrastructure Engineering, System Engineering and Network Operations organizational structures as well as the work flows for customer system design, implementation processes and support processes. Utilizing our ISO-9000 expertise we developed procedures and processes for operational site maintenance, provisioning, alarm surveillance, performance monitoring, security management, network management, trouble ticketing, dispatching, asset management, equipment repair and return-to-service.

 

Telecom

These projects span the breadth of today's telecommunications industry. From PCS system design to VoIP systems SDC has developed or enhanced product offerings for numerous national and international clients.

 

VoIP Softswitch: SDC personnel managed the design and development of a highly scalable VoIP softswitch for a Silicon Valley startup. The architecture was designed to scale from a low end of 1000 to 10,000 subscribers in a dual processor system to a high end with growth up to 250,000 subscribers per cluster. This system could be deployed in either a centralized or distributed architecture and was designed to scale to tens of millions of subscribers. The system included a web-based Business Support System for customer account management as well as a web-based Operational Support System for system maintenance, provisioning (both retail and wholesale), and remote system management.

 

PCS Network: SDC personnel designed, developed and managed a large PCS network operation including Network Operations Center (NOC), Regional Operations Centers (ROC's) and a Technical Support Center (TSC). This operation included a network of over 2000 Base Transceiver Station (BTS's), the supporting Base Station Controllers (BSC's) and the Mobile Switching Centers (MSC's). This included the other nodes and services such as HLR, AUC/EIR, AIN, SMS-C, Voice-Mail, etc. The inter-node transport network included hundreds of T-1's and several wide-area SONET rings. SDC personnel managed the development of the processes and procedures for operational site maintenance, provisioning, alarm surveillance,performance monitoring, security management, network management, trouble ticketing, dispatching, asset management, equipment repair and return-to-service.This including both network and field operations work flows, structure, training and staffing plans.

 

Order Management Database System (OMDS): Web-based Order Management Database System (OMDS) that allowed client to track and fulfill cell phone and accessory orders from multiple channels. This system allowed visibility of Web orders by customer care and was integrated with the client's management reporting system.

 

FCC Spectrum Auction Tracking System: SDC designed and developed a geographic mapping based risk analysis and tracking system that was instrumental to client being able to quickly respond to the intense bidding cycles in the Federal Communications Commission's A- and B-block RF spectrum auctions. This system was developed in six weeks and ran every bidding cycle until client won the auctions. The system was acknowledged as providing a key competitive advantage in client's bid for the Northern and Southern California MTA's (which client won for well under the budgeted capital).

 

Radio Frequency Planning Tool Technical Comparison: SDC performed an objective analysis of the available RF planning tools prior to client's selection of a toolset for the build-out of the markets. Client followed SDC's technical recommendation.

 

Market Design and Coverage Target Analysis: SDC, working hand-in-hand with client's Marketing and Engineering, performed a complex geographic and demographic analysis of the required coverage footprint that would be both competitive and cost-effective. Analysis against the incumbent cellular providers (both A and B providers) was performed as well as anticipatory analysis against the other spectrum winners. SDC's recommended coverage footprint was implemented with only minor changes.

 

International Spectrum Conflict Analysis: SDC, working with client's Engineering and Regulatory groups, provided the analysis of the potential interference between existing microwave transmitters in Mexico and the proposed PCS coverage objectives of both the client and the other winning spectrum bidders. This analysis resulted in the United States State Department being able to successfully negotiate a specialized treaty with Mexico to eliminate the microwave interference and allow the full realization of the value of the PCS spectrum licenses.

 

Tower Buildout and Coverage Analysis System: SDC designed and developed a geographic mapping based system to aggregate the status and location of Base Transceiver Stations (BTS's) from initial search ring to on-air status and to analyze the population coverage that resulted from each additional BTS. This monthly coverage analysis became a key component for client's STIP (bonus) objectives as well as for triggering the flow of financing under a financial program called the Japanese Leveraged Lease (JLL) that helped underwrite the cost of building the client's network.

 

Regional Geographic Analysis: SDC performed a complex series of geographic and demographic analyses to identify potential problems with customer satisfaction and retention based upon the interactions of RF coverage and cellular handset type and model. These analyses were utilized in negotiations with handset vendors to improve quality of handsets as well as by client's engineering team to validate and improve their build-out objectives for the region.

 

Customer Information and Reporting System: SDC developed a database and reporting system to allow for the rapid, responsive reporting of specific customer trends from business inception to present. Hundreds of complex analyses were run with this system to enable the client to better understand their customers and react to senior management requests for specific information that was not yet available from the normal business systems.